Returns and Refunds
When you buy something from us, we guarantee your satisfaction for 60 days. If you're not happy with your purchase for any reason within that time, here's what you can do:
For Physical Products:
If you bought a physical item from us and want a refund, send the product back to us within 60 days of purchase. Use the address below:
19655 E 35th Drive. Suite 100 Aurora, CO 80011
Remember, you'll have to cover the shipping costs. Once we receive the product, we'll start processing your refund, which usually takes 3 to 5 days.
To be eligible for a refund, make sure your request reaches us within 60 days of when we shipped the product to you. You can find this date on the package or in your confirmation email.
Here's what you need to do:
1. Fill out the Return and Refund Form included with your order.
2. Send the product back to the address provided.
3. Be patient; we'll refund your money as soon as we get your package and send you an email to confirm.
For Digital Products:
If you bought a digital product and want a refund, simply email us within 60 days of purchase. We'll process your refund right away.
As a gesture of appreciation for trying Erectonol, you can keep the product.
Lastly, if you're comfortable, we'd love to know why you're asking for a refund. Your feedback helps us improve our product and your satisfaction matters to us.
If you have any questions or need assistance, reach out to us at [email protected]. We aim to respond within 24 hours.